Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: 19 July 2026

This Shipping and Delivery Policy applies to orders placed through Infinity Aroma at infinityaroma.sa.

1. Delivery Coverage

We currently deliver within the Kingdom of Saudi Arabia only.

Availability of delivery services may vary depending on the customer’s city, address, and the coverage of our delivery partners.

2. Order Processing

Orders are normally prepared for shipment within 1–2 business days after the order is confirmed and payment is successfully received.

Orders placed on weekends, official holidays, or during promotional periods may require additional processing time.

3. Estimated Delivery Time

Delivery normally takes approximately 2–7 business days after the order has been prepared and handed to the delivery company.

Delivery times are estimates and may vary depending on:

- The destination city or region
- Courier operations and delivery capacity
- Public holidays and peak seasons
- Weather conditions
- Incorrect or incomplete delivery information
- Circumstances outside our reasonable control

4. Shipping Charges

Shipping charges are calculated and displayed at checkout before the customer completes the order.

Any free-shipping offer applies only when it is clearly displayed at checkout or included in an active promotion.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, mobile number, and any information required by the courier.

Infinity Aroma is not responsible for delays or failed delivery caused by incorrect, incomplete, or inaccessible address information supplied by the customer.

Please contact us as soon as possible when an address correction is required. We cannot guarantee that an address can be changed after the order has been shipped.

6. Order Tracking

When tracking information is available, it may be sent to the customer by email, SMS, WhatsApp, or through the order-status page.

Tracking information may take some time to become active after the shipment is created.

7. Delivery Attempts and Unclaimed Orders

The courier may contact the customer to arrange delivery.

When delivery cannot be completed because the customer is unavailable, cannot be contacted, or provided incorrect information, the order may be returned to Infinity Aroma.

Any additional redelivery cost may be charged to the customer where permitted and where the failed delivery was caused by customer-provided information or unavailability.

8. Delayed Delivery

Customers should contact us when an order has not arrived within the estimated delivery period.

We will review the shipment with the delivery provider and provide the available update.

Nothing in this policy limits the customer’s rights under applicable Saudi laws. Where delivery is delayed beyond the agreed period or the legally applicable period, the customer may exercise the cancellation and refund rights available under Saudi law, except where the delay results from force majeure or circumstances legally outside the seller’s responsibility.

9. Damaged, Missing, or Incorrect Shipments

The customer should inspect the shipment as soon as it is received.

When an order arrives damaged, incomplete, or incorrect, please contact us promptly and provide:

- The order number
- A description of the issue
- Clear photographs or video of the package and product
- A copy of the delivery label where requested

After verification, Infinity Aroma may arrange a replacement, complete the missing items, or issue an appropriate refund in accordance with the Return and Refund Policy and applicable law.

10. Order Cancellation

A customer may request cancellation before the order has been shipped.

Once an order has been handed to the courier, cancellation may no longer be possible and the request will be handled under the Return and Refund Policy.

11. Contact Us

For shipping and delivery questions, contact:

Infinity Aroma Commercial
Email: infinityaromaksa@gmail.com
Phone: +966 56 812 9229
Address: Ar Rayah, Al Rayah, Madinah 42312, Saudi Arabia

We aim to acknowledge customer enquiries within two business days.